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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Instagram Integration ...
Service | Customer Service, Contact Center, Fie...
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Instagram Integration with Omnichannel

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Posted on by PabloC

Hi all, 

Recently FB launched integration with Instagram, all the configuration procedure in the app is the same as Facebook integration, uses the same APP so i configured the same webhook with the new permissions for instagram messaging. Im using the same FB page because seems to be using the same pageid, anyone can make it work for instagram?

Is that possible? 

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  • Suggested answer
    Rahul Mishra Profile Picture
    Rahul Mishra 38 on at

    Hey there

     

    Yes, it is possible to integrate Instagram with another app using a CTI connector for omnichannel platforms. The smart CTI connector can be integrated with the omnichannel platform without additional requirement. You don’t even need to create a separate login ID.

     

    Cheers 

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