How to change/customize Email Message in Posted Sales Invoice

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Posted on by MA-22070947-0

Hi,

I want to modify my email message which is generated from Posted Sales Invoice. Basically I want add a hard coded URL in my email message. No I don't know how to do it or which event subscriber should I call.

Please find the attachment for more description.

Thanks.

Now, here I want too add the URL:

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Dynamics 365 Business Central

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MA-22070947-0 85 on at

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P.S: This email is generated automatically and I don't have the idea.

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Ben Baxter 6,614 Super User 2025 Season 2 on at

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Go to your Report Selections - Sales, and look up the Report being used by the system for Invoices.

Notice there is a section called "Email Body Layout Name". Go to Report Layouts and filter to the Report ID of the report used for your Invoice.

Part of the Report Layout is usually a section for the Email Body. If the email body layout is standard, as in the example above, you will need to create a New Layout and Copy from the standard. Then modify the Layout being used for the Report Layout (usually a Word Report Layout) and add the URL to the Word Template. This will allow all Sales Invoices to include the URL on the report. Just be aware, this means it isn't Dynamic per Customer, Items sold, etc., which is great for Terms and Conditions type links.

If you wanted a Dynamic URL, you would likely need to get a developer or your partner involved to add the creation rules and where the data would pull from.

If this helped resolve your question, please mark it as a Verified Answer to help other Users find the solution.

Best Regards,

Ben Baxter

Accent Software Inc

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KasparsSemjonovs 4,766 Super User 2025 Season 2 on at

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The e-mail text is generated from the Report layout.
If You open Report Selection - Sales, choose the Type=Invoice, and check which Report ID has the Use for E-mail Body checkmark,

You can create a new Custom Report Layout (or copy the default) for this report ID, export it, adjust and import back.
Then in the Report Selection - Sales, for the line which has the Use for email Body checkmark, in the column Email Body Layout Description, click on the value or if blank just click in this field , select the newly created layout. The next e-mail body will be with the new layout.

You can have one layout for e-mail body, and a different one for the Attachment.
The body can be like
Hello, Customer Name,
Here is Your Invoice Document_No, with amount AmountIncludingVAT
please pay it by Due_date

And the attachment can be a normal Sales Invoice

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