web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / New leads mapping as D...
Customer experience | Sales, Customer Insights,...
Suggested Answer

New leads mapping as Do not allow bulk emails

(0) ShareShare
ReportReport
Posted on by nickellis74 90

Hi all,

I am working on a new Customer Journey (and confess I'm new to it) and have a problem with the permission mapping. The field is called "Do not allow bulk emails" so a positive response would seem be mapping as "Yes, I don't want emails" - which is not what's intended. We shouldn't simply label the field the other way around (presumed consent running against GDPR and it's UK equivalent).

Screenshot-2021_2D00_01_2D00_18-at-21.51.15.png

Ticking that second box has the effect of blocking all emails, which given that it's on a form to register for an event is not very helpful!

Is there a way to 'invert' the field, so that ticking it will map to 'Allow' instead of 'Do not allow'?

Thanks

Nick

I have the same question (0)
  • Suggested answer
    Aga M Profile Picture
    Aga M on at

    Hi nickellis74,

    Thank you for your feedback and suggestion!
    I've shared this with my colleague from the Product team.

    Should you have more ideas how to improve Dynamics 365 for Marketing - please add your ideas to our Idea portal (Categories (dynamics.com))

    Best Regards,

    Aga

    //Please mark as Yes if this answers your question. 

  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Nick,

    Thanks for your feedback!

    I am afraid that value of the field "Do not allow bulk emails" is not supported to invert, which is by design. :( 

    Allow -> 0 -> Unchecked  

    Do Not Allow -> 1 -> Checked -> "Yes, I don't want emails"

    (We can see the value attribute is grey out in field editor.)

    pastedimage1611048032100v1.png

    Workaround: You could create a custom Two Options field to replace the default "Do not allow bulk emails" field and add it to your marketing form, then trigger workflow to invert the default field: (On update of Contact entity.)

    If custom field is 0(uncheck "I agree to receive..."), set the default field to 1(Do Not Allow).

    If custom field is 1("I agree to receive..." is checked), set the default field to 0(Allow).

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 94

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 69 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans