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See segments that are part of a customer journey

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Posted on by 33

Hi

The release notes for the D365 Marketing June update lists two new features that should make it possible to see which segments are part of a customer journey, and to see which customer journeys that contains a certain segment:

Customer journeys

  • See which segments are used in a customer journey in the new Segments used section in the customer journey's General tab.

Segment management

  • See which customer journeys use a segment in the new Customer journeys using segment section in the segment's General tab.

I have updated my Marketing application to the June update but I can not find this section in neither the Segment or Customer Journey Form. Is this functionality not available or am I somehow missing it?

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: See segments that are part of a customer journey

    Hi Adner,

    It is very glad that your problem has been solved.

    Feel free to ask any question. :)

    Regards,

    Clofly

  • Adner Profile Picture
    Adner 33 on at
    RE: See segments that are part of a customer journey

    Thanks! I must have been blind.. :-) Thanks a lot once again for your help!

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: See segments that are part of a customer journey

    Hi Adner,

    We can click "Yes" under "Did this answer your question?" to mark it as verified.

    pastedimage1597134149764v1.png

    Regards,

    Clofly

  • Adner Profile Picture
    Adner 33 on at
    RE: See segments that are part of a customer journey

    Sorry but I don't see the option for marking the answer as verified.. Have you marked your reply as suggested answer?

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: See segments that are part of a customer journey

    Hi Adner,

    If my answer works for you, please kindly mark as verified to close the thread, it would be really appreciated. :)

    Regards,

    Clofly

  • Adner Profile Picture
    Adner 33 on at
    RE: See segments that are part of a customer journey

    Thanks, that was exactly what I was looking for!

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: See segments that are part of a customer journey

    Hi Adner,

    Have you run any live customer journey in your Marketing application?

    We need to at least run one customer journey for the segment to display the section.

    pastedimage1596803935899v1.png

    pastedimage1596803979328v2.png

    Regards,

    Clofly

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