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Finance | Project Operations, Human Resources, ...
Answered

How to block CSR from Entering orders when an account is over the Credit Limit

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Posted on by 301
Greeting all,
If a customer is over their credit limit, and I want to ensure that CSR will be blocked from entering an order, where do I need to go to do that.
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I have the same question (2)
  • Verified answer
    Sohaib Cheema Profile Picture
    49,434 User Group Leader on at
    How to block CSR from Entering orders when an account is over the Credit Limit
  • MH-12092052-0 Profile Picture
    301 on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    I did that. but I want to make sure that when the credit limit has been utilised, CSR will not be able to enter any additional order.
    If the CL is $15,000 , and we reached $15,000, & CSR has an order of $5,000 to enter the system will know that we are at the masimum, is what I did here sufficient. 
     
  • Sohaib Cheema Profile Picture
    49,434 User Group Leader on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    For that you need to set the customer Account status to On-Hold, which will block everything. As soon as i find sometime, I would try to find out how you can automate it via credit management. Setting customer to On-Hold does the job.
     
     
  • MH-12092052-0 Profile Picture
    301 on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    Hello Sohaib, that part I know, and yes please if you can find out, kindly let me know, thanks
  • Sohaib Cheema Profile Picture
    49,434 User Group Leader on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    I have briefly looked at this and have not been able to find the connection between the field (account status) and the new credit management, as how to auto-update it.
    I would suggest we leave it for any experts to provide their opinion as there may be a way that we are not aware of.
    Meanwhile, I would suggest you to open a support ticket with the Microsoft to find out if this is viable without customization.
  • Suggested answer
    CA Neeraj Kumar Profile Picture
    4,990 on at
    How to block CSR from Entering orders when an account is over the Credit Limit
     
    I was exploring some solution around your question, i have found a way to do the same.. below are the steps.. have a look and let me know if it works for you..
     
    Solution in short:
    1) Run Aged balances job to calculate the credit limit available.
    2) Create Collection letter to block the customers having zero credit limit using the advanced filter option.
    2) After posting the collection letter, it will set the customer blocked = Invoice. It will stop from creating the sales order at beginning.
     
    Steps:
    1) Create Ageing definition (or you can use the existing one)
    2) Setup batch job for running Age customer balances.
     
    3) Check the credit limit availability.
     
    4) Navigate to "Create collection letter" and set the advanced filter to get the customers having zero or negative credit limit.
     
    5) To do the filteration: i am sharing the screenshots
     
     
     
     
     
     
     
     
     
     
    6) Setup collection letter sequence with option to Block, it will block the customer blocked = Invoice.
     
    7) Configure the collection letter sequence in Customer posting profile basis different group or as the case may be.
     
    8) Once the batch job is completed.. You can see the collection letter generated for those customers.
     
    9) Set the batch job for auto-posting of collection letter.
     
    10) Validate the status from Customer page:
     
    11) Test by creating a sales order:
     
    We have created three batch jobs with desired filters, you can play around the filters to be more specific about the records.
     
    If this helped, please mark it as "Verified" for others facing the same issue Keep in mind that it is possible to mark more than one answer as verified
     
    Regards,
    Neeraj Kumar
     
     
     
     
  • MH-12092052-0 Profile Picture
    301 on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    Hello Neeraj,
    I was looking at your reply, will the below block customer service from entering order when a customer account is over their credit limit?
    *Customer a a credit limit of $100,000.00
    *Total AR: $95,000.00
    *CSR has an order of 60,000.00
    *Will what you provided me with block them from entering additional orders?
  • Suggested answer
    CA Neeraj Kumar Profile Picture
    4,990 on at
    How to block CSR from Entering orders when an account is over the Credit Limit
    Hi,
     
    The solution given below will ensure only if credit limit got exceeded, and using the given batch jobs, it will block the customer. In case, partial credit limit is available then system needs a trigger point to calculate the balance credit limit, so it will not be able to stop the CSR to enter the sales order line unless you do the confirmation of sales order.
     
    Regards,
    Neeraj Kumar

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