web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Download mobile offline data - error 2005

(0) ShareShare
ReportReport
Posted on by

Hi,

I have created an app and a mobile offline profile according to documentation from Microsoft. When I try to download the offline data into my mobile device, it works for App Data, but stops for user data with an error message that translates something like this: An internal issue prevents you from configuring your user data. (Error code: 2005). 

Any idea what this might be, what can be the issue or where can I find more information? I am struggling to find anything in Microsoft Documentation. 

Thanks in advance!

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Download mobile offline data - error 2005

    Hi,

    It is recommended to post your issue to the community of Power Apps.

    Here is the link:

    Power Apps Community - Power Platform Community (microsoft.com)

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Community Member Profile Picture
    on at
    RE: Download mobile offline data - error 2005

    Hi,

    I have created a custom model driven app that I'm using.

  • Nya Profile Picture
    29,060 on at
    RE: Download mobile offline data - error 2005

    Hi,

    Would you please specify which application you're using in Dynamics?

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
DAnny3211 Profile Picture

DAnny3211 433

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 137 Super User 2025 Season 2

#3
Martin Dráb Profile Picture

Martin Dráb 67 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans