The authentication process was not successful. Please contact your system administrator

(1) Share

Report

Posted on by Kumar Manjunath

The error message, “The authentication process was not successful. Please contact your system administrator.,” occurs when trying to connect to Lifecycle Services (LCS) during the Task Recording.

All responses (5)

Answers (0)

André Arnaud de Cal... 291,661 Super User 2024 Season 2 on at

Like (0)

Report

The authentication process was not successful. Please contact your system administrator

Hi Kumar,

Can you tell if your user account is part of the same tenant as the environment is deployed? What deployment type is used for this environment? Do other users have the same issue in this environment?
Kumar Manjunath 4 on at

Like (0)

Report

The authentication process was not successful. Please contact your system administrator

Hi Andre

When setting up the Lifecycle Services help configuration it throws the same error and my user is added to the particular LCS project as a Project owner.
André Arnaud de Cal... 291,661 Super User 2024 Season 2 on at

Like (0)

Report

The authentication process was not successful. Please contact your system administrator

Hi Kumar,

When you go to the form System parameters, tab page Help, do you have an Lifecycle Services help configuration set up?
MuthukumaranAX 2,901 on at

Like (0)

Report

The authentication process was not successful. Please contact your system administrator

can you please elaborate the issue?
Suggested answer

Ramit Paul 22,293 Most Valuable Professional on at

Like (0)

Report

The authentication process was not successful. Please contact your system administrator

Hi,

What is the need of connecting Lcs during rask recording?

Aslo, can u check if your ID is created as project user for the project?