Balance Discrepancy

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Posted on by eBank

Hello and thanks for reading!

I have a customer that is getting errors closing out the billing cycle. I'm not sure what to do. Because of these errors the other accounts w/o errors will not print (in batch).

18650: has a balance discrepancy. Accounts Receivable indicates a balance of $101.25. The last closing balance indicates a balance of $0.00 as of 11/9/2020

^this was a transaction from 9th.

^payment on the 30th

There are 5 other accts w/similar issues.

I've read through the previous threads and they pointed to a KB that is no longer active (I really miss the old KB database!)

What do I need to do to resolve this?

TIA!

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eBank 84 on at

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RE: Balance Discrepancy

Thank you, kind sir! Happy New Year!
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ToddB on at

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RE: Balance Discrepancy

Hi eBank,

I believe the below is the fix you would need to resolve the error when trying to close the billing cycle.