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Worksheet reference number is 0

Posted on by 4,025

Hi everyone.

Has someone experianced this next: I have a customer that have several HQ User in his main office. Only from one of the machines, when the user tryes to create a new worskheet (any type), at the end of the wizzard he gets the Worksheet Reference number equial to 0.

En reality, the worksheet have been correctly created with the corresponding worksheet ID different then 0, but he needs to close the windows and go to administration to find the Worksheet and re-edit it again. It's like the first insert of the creation of the worksheet is not working correctly, the one who is creating the record of the  worksheet table.

Any ideas?

Thanks in advance, A.

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  • Verified answer
    Antonijo Todorovik Profile Picture
    Antonijo Todorovik 4,025 on at
    RE: Worksheet reference number is 0

    Hi again.

    The problem was that the PC was not updated with the latest windows updates. Once updated, it all worked well. I assume the problem was in the actualization of the remote connections.

    Regards

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Worksheet reference number is 0

    First I would try;

    HQ Administrator | File | Connect | put in your password | Database | Backup | Database | Re-index | Database | Check | exit

    Now try it again and see if that fixed the problem.

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