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What can I check that would cause the Send button to crash GP when clicked after sending a report to the screen? There are no error messages. GP just exits.
Hi Richard,
If it is happening when they select the target, I would look to see if they have MAPI selected as their email type.
If so, the issue will likely be that they have VBA:
community.dynamics.com/.../dynamics-gp-crashes-closes-when-emailing-after-office-update
That is basically all I see when GP does what you describe.
Thanks!
Justin, in this case the user hovers over the Send button and sees the option to Send to Text or Send to PDF. Selecting either one will result in the crash. I have a session with the user on Thursday will employ your tips. Thanks.
Hi Richard,
When you click Send, are you getting the Text and PDF options, or does it crash before the menu expands to show those two?
If so, then the issue likely has to do with the PDF part of it. We check for the Adobe API to see if we should show the PDF option as available or not.
If Adobe is installed, I would reinstalled it to make sure its drivers are all installed correctly.
If it is not installed, I would rename the GP code folder and run a repair to check to see if something on the GP side is damaged. This also has the bonus of repairing the registry for GP as well.
You can also check the Event Viewer to see what error is being shown. Sometimes it will show GP crashing on a .dll. This can be useful like in the case of the MSO.DLL which points to Office. It can also be useless like references to the NTDLL.DLL which is just a system DLL and means nothing. That said there are usually Exception codes you can find that point to items. For example sometimes we see a code of 0xc0000005 which points to an Access Violation Error which is usually resolved by messing with Data Execution Prevention settings.
Hopefully this gets the ball rolling.
Thanks!
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