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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Gift card mag strip st...
Microsoft Dynamics RMS (Archived)

Gift card mag strip starts ? ends % crashed POS 2009, help!?

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Posted on by THEODORE CLENDENIN 325

Using gift cards in POS 2009 the mag strip card number begins with a ? and ends with a %, this causes POS to crash when creating a gift card voucher. Has anyone seen this and do you have a solution? Using Magtek USB / MSR with OPOS.

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  • Community Member Profile Picture
    Community Member on at

    This is actually an issue in RMS as well.  Supposedly a hotfix is being developed for this.  As a work around, we've been able to scan the card into notepad, copy entire string and paste into POS without issue.  You may want to give that a shot in POS2k9 as well.

  • Ryan Sakry Profile Picture
    Ryan Sakry 3,425 on at

    Seems to me that the gift cards are encoded improperly.  Typically magnetic stripes are encoded so track 1 starts with a % and ends with a ?, track two should start with a ; and end with a ? and track 3 should start with a # and end with a ;.

  • THEODORE CLENDENIN Profile Picture
    THEODORE CLENDENIN 325 on at

    On further investigation the card uses data track 2 (only) it begins with a ; and ends with a ? it has 10 numeric characters eg;  ;100010130?

    Track 1 is empty

    When I try to create a voucher POS asks me to swipe the card, then it beeps and displays the screen where you add the dollar amount but the Account number field is blank.If I place the cursor on the account number field and swipe the card, the program crashes.

  • Ryan Sakry Profile Picture
    Ryan Sakry 3,425 on at

    From the point of view of the Mag Stripes, this make sense.  As far how RMS is handling this, really strange.

  • Suggested answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    Theadore,

    Have you tried it without the OPOS?

     

  • THEODORE CLENDENIN Profile Picture
    THEODORE CLENDENIN 325 on at

    I went to control panel and removed OPOS Common Objects. No change in behaivor.

    It seems as though it is reading track 1 which is blank. Does anyone know how to force a payment type to read a specific track? I have downloaded the Magtek usbmsr demo tool and it is reading the card fine;

    ISO

    Track 1:

    Track 2: ;1000010051?

    Track 3:

    When I swipe the card n POS to issue a voucher it does not populate the Account Number field. If I use a regular credit card, it works fine for both credit card and gift card. When I swipe my Chevron gas card as a gift card it populates the Account number field with the card number and works fine. I have the Magtek drivers and I am running Win 7 if that is any help. This issue is the only thing standing in my way of deploying this solution, any help or advise would be greatly appreciated.

  • Suggested answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    Theodore,

    Turn off reading Track 1 and 3 with Magtek's utility as POS doesn't use/need it.

     

  • THEODORE CLENDENIN Profile Picture
    THEODORE CLENDENIN 325 on at

    Tried turning off tracks 1 and 3 using USBMSR_Demo send msg. Made absolutely no difference.

    When I do hardware test in POS credit card swipe returns account number, gift card swipe returns blank field. It works in USBMSR_Demo and notepad. This is killing me. I also have an MS support incident on it and they are of little help so far for $175

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    Have you tried someone else's (Sears, Target, Office Max/Depot/Max/Staples) gift card to see if it works OK.  If so, then your cards are whacked..

  • THEODORE CLENDENIN Profile Picture
    THEODORE CLENDENIN 325 on at

    I tried one from Starbucks, it works. I tried one from a nuyo yogurt shop it does not.

    Starucks (works):

    ;6010563849158326=0001000400006006855?

    NuYo(does not work):

    ;711178101499938=?

    Mine (does not work):

    ;1000010051?

    My cards have been working fine for 4 years on our current system (PC America). The NuYo card works on that system. I have hundreds of these out in the field to switch them over to another card would be a nightmare.

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