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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue with daylight sa...
Small and medium business | Business Central, N...
Suggested Answer

Issue with daylight savings time in BC19?

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Posted on by ShanilAlg 17

In Business Central 19 the time zone for users could be set in "My Settings". However, the time zones shown are in standard times, so when we are in daylight savings the timestamps on the reports (example G/L Register) are 1 hour behind. Is there some setting that could be changed to enable daylight savings? The only workaround I see right now is to select a time zone that is one hour ahead.

I have the same question (0)
  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    Just make sure you have selected correct standard time. For example for Mountain Time you have one MTS for Arizona and another for the rest. If you are not in Arizona select the other one (Arizona has no daylight). Similar to other states as well.

  • ShanilAlg Profile Picture
    ShanilAlg 17 on at

    I selected Pacific Standard Time, as the users are in CA. The users do follow daylight savings, but the report timestamps do not, hence the timestamps are 1 hour behind. As a workaround I have selected Mountain Time, but looking for a more permanent solution, else each time we go into daylight savings we have to update all the user personalization.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,529 on at

    Hi

    I assume you have on-prem version (we are on SaaS). I remember long time ago we had this issue with AX and after much time spend it team discover this is because of wrong setting on server that they installed the AX. Looks like AX was reading the time from server and server had a wrong time setup. But I am not sure this is an issue here.

    In changed my Setting in Saas version to Pacific and worked correctly. I even changed my docker version to pacific and worked correctly.

    Do you have any BC partner that can look into this?

  • ShanilAlg Profile Picture
    ShanilAlg 17 on at

    Hi,

    Yes the customer is on premise and the server time is correct. It is just that BC only recognizes the standard time and not the daylight savings. We are the BC partner for this customer. The issue persists BC14 as well as BC19. I have tested them in two different server environments but no luck so far.

    Thank you.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Feel free to raise it to Microsoft so we can take a look.

    Thanks.

  • ShanilAlg Profile Picture
    ShanilAlg 17 on at

    Thanks Marco Mels , Do we have to raise this as a support incident? We are on a pay per incident plan.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Yes, we do require a support incident so we can track internally. The support ticket will be free of charge if the issue is caused by a bug on our side. We ship a CRONUS company without any extensions or customization. In SaaS you can create a Sandbox and in OnPrem you can restore a Demo database. If the issue does not reproduce there in that setup, it is more likely something external is causing this. Then the support ticket will be charged, etc. 

    Thanks. 

  • yannstlo Profile Picture
    yannstlo 116 on at

    We have a cloud instance with the same issue on the G/L Register.

    We looked at their code an inside the Type Helper Codeunit, they are have a method called GetUserTimezoneOffset which uses a DotNet TimeZoneInfo;

    This is the culprit.

    For us, while we are in daylight savings, it should return -7 but it returns -8.

    One of our users noticed it on this report but other may be coded differently.

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