Hi All,
I'm facing an issue in Retail POS on one of my customer, they have MS Dynamics AX 2012 R3 CU9.
When scanning many items one of the items shows the quantity in decimal and price is adjusted based on the quantity. For example I have 10 items on the POS, user scans 6 items and everything is fine till this point, once the next item is scanned the quantity changes to decimal for example 0.5 and the price is also adjusted. This issue doesn't have any pattern and I am not even able to reproduce it on test on live POS and is coming on adhoc basis.
Below is transaction sample for the issue:
| Item |
Name |
Quantity |
Amount |
| 0001 |
Product A |
1.00 |
100 |
| 0002 |
Product B |
1.00 |
150 |
| 0003 |
Product C |
1.00 |
120 |
| 0004 |
Product D |
1.00 |
110 |
| 0005 |
Product E |
0.5 |
50 |
|
1 x Product E @ 100 |
|
|
| 0006 |
Product F |
1.00 |
200
|
We applied a solution by changing the decimal precision in the "Units" form to "0".
This issue came again after some time and this time it was showing the quantity as "1" and the price was adjusted. We checked the store database and quantity in the database was in decimal.
Below is the transaction details:
| Item |
Name |
Quantity |
Amount |
| 0001 |
Product A |
1.00 |
100 |
| 0002 |
Product B |
1.00 |
150 |
| 0003 |
Product C |
1.00 |
120 |
| 0004 |
Product D |
1.00 |
110 |
| 0005 |
Product E |
1 |
50 |
|
1 x Product E @ 100 |
|
|
| 0006 |
Product F |
1.00 |
200 |
Please let me know if there is a solution for this issue or any configuration is missing for store or items.
Please note that this issue is coming on adhoc basis and there is no fix pattern.
Thanks,
Huzaifa
