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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can't access custo...
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Can't access customer service hub using trail Dynamics 365 Customer Engagement

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Posted on by lukasz.kaczorowski 10

Hello,

I don't have Customer Service Hub app on list in power platform admin (https://admin.powerplatform.microsoft.com/resources/applications) so i can't install it. Is this application available in my trial license? If so how can I install it access?

According to https://docs.microsoft.com/en-us/dynamics365/customer-service/availability-customer-service-hub "The Customer Service Hub solution is automatically installed in the environments that have customer engagement apps, such as Customer Service and Sales Hub." but I don't have any of this apps listed in admin panel.

  • Suggested answer
    lukasz.kaczorowski Profile Picture
    lukasz.kaczorowski 10 on at
    RE: Can't access customer service hub using trail Dynamics 365 Customer Engagement

    Thank you, it works! Now I can use CSH

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,752 on at
    RE: Can't access customer service hub using trail Dynamics 365 Customer Engagement

    If you just have the Default instance then you need to do what Ana posted.  

    If you have the instance then you can select it and go to admin.powerplatform.microsoft.com/environments then select the instance and go to Resources->Dynamics 365 Apps there will be an Install App link towards the top left of the page click it and it will slide out a list of Apps that should include what you are looking for.

  • Verified answer
    Ana Pereira Profile Picture
    Ana Pereira on at
    RE: Can't access customer service hub using trail Dynamics 365 Customer Engagement

    Hi Lukas

    there is no option to manually trigger the CSH on the Admin Center.

    You can for example provision a new trial environment on trials.dynamics.com selecting the customer service app, this can be achieved on trials.dynamics.com or trough PowerApps Admin center, selecting all the apps for example

    pastedimage1610642694579v1.png

    and on PPAC admin.powerplatform.microsoft.com/environments

    pastedimage1610642981360v2.png

    pastedimage1610643009610v3.png

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