I have created a payment reversal in error. Is there a way to remove it? I need it to be like it never happened. We are new to this software and any help will be greatly appreciated.
Thanks,
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Thank you so very much for your help.
Sanda, no new cash since the new batch will be for $0.00. All this will do is re-apply the payment that was re-opened by your application reversal action.
Rick, I did use the application inquiry/reversal screen. And I selected reverse the application. So if I do enter the new batch and follow these instructions will it be a new cash entry for this month? Or will it simply reapply and not affected the cash flow? I know this might seem like a stupid question, but this system is so very different from what we had. We have been on DOS (ancient). Since the new batch will be 0.00. I am assuming that my AR will not be affected? I hope my question makes sense.
Sandra, there is not a way to just undo this as if it never occurred. When you say "payment reversal" do you mean you used the application inquiry/reversal screen and selected the reversed selected application or did you select the void selected application? The first option simply un-applies the payment and it is available to apply again using the payment application screen. Just start a new batch for 0.00 and use the F3 key on the number field to select that payment (after enter the appropriate customer) and apply it again. If you selected the void option then the payment is no longer available to re-apply and you will have to enter it again. Both options are going to record the application, the reversal of the application and the new application.
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