Statement Calculation Error

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Posted on by Umar Rafiq

hi need to find the solution of below mentioned error.

"Mismatch in transaction count for 92511084, terminal 925110845 and shift 37 and hence this shift is not marked in a statement. This shift contains 319 transactions while transactions uploaded contains 318. Please check the Shift tile to acknowledge this issue."

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Oksana Kovaliova 3,597 on at

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RE: Statement Calculation Error

Hi, can it be that POS was offline for some time - and one transaction was left offline and not uploaded to D365?
Shaimaa Abo Gabal on at

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RE: Statement Calculation Error

Hi Umar ,

Please submit support request with us so we can do investigation and analyze the data , we can't handle this kind of issue here .
Umar Rafiq 14 on at

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RE: Statement Calculation Error

Hi MATTGUO,

yes, we are using both of Retail and Financial modules, but when we attempt to calculate the statements of any particular retail channel, this error shows us in many of statements.
MATTGUO 22,336 Moderator on at

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RE: Statement Calculation Error

Hi Umar,

Please elaborate on your question, where it is thrown and what operation you are doing.

Do you use retail module?
Umar Rafiq 14 on at

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RE: Statement Calculation Error

Dynamics 365 Finance and Operations

2019 release wave 2

Installed product version : 10.0.8 (10.0.319.20014)

Installed platform version : Update32 (7.0.5493.41411)
LuHao 40,888 on at

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RE: Statement Calculation Error

Hi Umar,

Which app are you using?