Printing is defaulting to Windows management and not the built in Dynamics print window

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Posted on by CU30041347-0

Hi All,

One user is having this issue where when printing within NAV it uses the windows print system(and selects the default windows printer). How do I switch it back to use the NAV printing system that we have configured?

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Khushbu Rajvi. 22,128 Super User 2026 Season 1 on at

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Not sure but if this provide hint:https://intech-systems.com/blog/silent-printing-from-dynamics-nav/

https://learn.microsoft.com/en-us/answers/questions/1332501/microsoft-dynamics-navision-2013-r2-print-issues

https://community.dynamics.com/forums/thread/details/?threadid=ae0dcc73-5d4d-4b26-945b-0671ce0825b6

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Jainam M. Kothari 15,732 Super User 2026 Season 1 on at

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Hello,

To switch back to using the NAV printing system instead of the Windows print system, open your NAV client and navigate to Departments > Administration > IT Administration > General > Printer Selections.

Ensure the correct printer is selected for the specific report or user. Check the report settings to confirm it uses the specified printer, and restart NAV services to apply the changes.

If the issue persists, review any custom configurations that might affect printer selection.

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Suresh Kulla 50,269 Super User 2026 Season 1 on at

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I am not sure what do you mean by NAV Printing System, we have printer selections in NAV where you can configure report to the printers.

http://prodways.talent-bs.com:49000/help/en/tskSpecifyPrinterSelectionForReports.htm

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YUN ZHU 99,082 Super User 2026 Season 1 on at

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Because this problem occurs only for one user, it does not seem to be a NAV problem.
You can recreate the user, or reinstall the NAV client on the user's computer. The final solution is to configure another computer for him to try.

Thanks.

ZHU

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CU30041347-0 21 on at

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Forcing windows to use the old print dialog by editing the registry fixed the issue. The new one and NAV did not cooperate I guess.

This page has the fix mentioned: https://www.winhelponline.com/blog/restore-legacy-print-dialog-windows-11/

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