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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Printing is defaulting...
Small and medium business | Business Central, N...
Answered

Printing is defaulting to Windows management and not the built in Dynamics print window

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Posted on by CU30041347-0 15
Hi All,
One user is having this issue where when printing within NAV it uses the windows print system(and selects the default windows printer). How do I switch it back to use the NAV printing system that we have configured? 
  • Verified answer
    CU30041347-0 Profile Picture
    CU30041347-0 15 on at
    Printing is defaulting to Windows management and not the built in Dynamics print window
    Forcing windows to use the old print dialog by editing the registry fixed the issue. The new one and NAV did not cooperate I guess. 
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 83,305 Super User 2025 Season 1 on at
    Printing is defaulting to Windows management and not the built in Dynamics print window
    Because this problem occurs only for one user, it does not seem to be a NAV problem.
    You can recreate the user, or reinstall the NAV client on the user's computer. The final solution is to configure another computer for him to try.
     
    Thanks.
    ZHU
  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 47,789 on at
    Printing is defaulting to Windows management and not the built in Dynamics print window
    I am not sure what do you mean by NAV Printing System, we have printer selections in NAV where you can configure report to the printers.
     
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 7,938 on at
    Printing is defaulting to Windows management and not the built in Dynamics print window
    Hello,
     
    To switch back to using the NAV printing system instead of the Windows print system, open your NAV client and navigate to Departments > Administration > IT Administration > General > Printer Selections.
     
    Ensure the correct printer is selected for the specific report or user. Check the report settings to confirm it uses the specified printer, and restart NAV services to apply the changes.
     
    If the issue persists, review any custom configurations that might affect printer selection.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 16,497 Super User 2025 Season 1 on at
    Printing is defaulting to Windows management and not the built in Dynamics print window

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