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Supply chain | Supply Chain Management, Commerce

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Error 40101: ModelManagersRetailServerRequestError in MPOS event viewer

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Posted on by Afazal

764

Dear All,

When I checked the health check on both retail server and MPOS client machine, there are no error found, and also MPOS installed and activated successfully.

When I completed the transaction on MPOS the following error occurred in even viewer of MPOS client. How we can resolve this?

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Judy Microsoft Employee on at

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Error 40101: ModelManagersRetailServerRequestError in MPOS event viewer

Hi, you can use Azure Data Explorer to query more information logs:

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/azure-data-explorer
Afazal 764 on at

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Error 40101: ModelManagersRetailServerRequestError in MPOS event viewer

Yes, I am able to print the receipt from show journal and image is proper printing on receipt.
Shafeeque P. 6,512 Super User 2024 Season 2 on at

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Error 40101: ModelManagersRetailServerRequestError in MPOS event viewer

Is the transaction getting saved, when you look at the show journal? Are you able to print the receipt from show journal screen?

A request to retrieve the image is failing. If it happens when you complete the transaction and print the receipt, it could be that the logo/image on the receipt is not retrievable.

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