Dynamics Community Forum Thread Details

We experience an error in Outlook Client for MS CRM 2011 (on-premise) in Online mode when navigating in views on the homepage for any entity (custom and vanilla). Does anyone experience the same problem and knows the root cause and / or has a possible solution?

Steps to Reproduce:

- Select an entity from the navigation on CRM homepage (e.g. Account).

- Create a view with at least to columns of any type and a result set with more than 500 records. Select two sorting columns for the view.

- Open the view in the homepage (regardless if it is pinned or not).

- Counter in the view displays the correct total number of records returned in the view.

- Use paging to navigate to the next pages of the view

Problem:
- Either paging is not possible anymore after some pages and user cannot see all records in the view or paging is possible for more records than the total number of records.

Further information:
- Behavior can be reproduced with Windows 7 and Windows 10.

- View can be opened in Advanced Find and everything is working correctly

- Warnings are available in client trace. I pasted it below.

Assumptions after first analysis:
- View paging may have been negatively impacted by a recent Outlook / Office patch issued by Microsoft.

- DisableMapiCaching is set to True in the OrgDBSettings and a change does not influence the behavior. Maybe interfering with KB4011637 where it says "Third-party MAPI providers may be blocked despite being in the Outlook profile."

Warning from Outlook Client Trace:

CrmPageContext.Microsoft.Crm.Outlook.IManagedBrowserShell.GetParameter ilOffset = 0x5E8
at CrmPageContext.Microsoft.Crm.Outlook.IManagedBrowserShell.GetParameter(String name) ilOffset = 0x5E8
at <>c__DisplayClass33.<Microsoft.Crm.Outlook.IManagedBrowserShell.GetParameter>b__31() ilOffset = 0x11
at ExceptionFilter.TryFilterAllNoCatch(Func`1 body, Action`1 filter) ilOffset = 0xF
at ManagedBrowserShell.Microsoft.Crm.Outlook.IManagedBrowserShell.GetParameter(String name) ilOffset = 0x2C
at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) ilOffset = 0xFFFFFFFF
at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) ilOffset = 0x16
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) ilOffset = 0x7A
at RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters) ilOffset = 0xFFFFFFFF
at RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams) ilOffset = 0x1EC
at CrmPageContext.ExecuteScriptFunctionInternal(IHTMLDocument2 document, String functionName, Object[] arguments) ilOffset = 0x3E
at <>c__DisplayClassa.<ExecuteScriptFunction>b__8() ilOffset = 0x0
at ExceptionFilter.TryFilterAllCatch(Func`1 body, Action`1 filter, TResult resultIfFailed) ilOffset = 0xF
at <>c__DisplayClassa.<ExecuteScriptFunction>b__7() ilOffset = 0x60
at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) ilOffset = 0xFFFFFFFF
at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) ilOffset = 0x39
at Delegate.DynamicInvokeImpl(Object[] args) ilOffset = 0x24
at Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme) ilOffset = 0xCF
at Control.InvokeMarshaledCallbackHelper(Object obj) ilOffset = 0x35
at Control.InvokeMarshaledCallback(ThreadMethodEntry tme) ilOffset = 0x4F
at Control.InvokeMarshaledCallbacks() ilOffset = 0x62
at Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous) ilOffset = 0xF8
at Control.Invoke(Delegate method, Object[] args) ilOffset = 0xD
at Control.Invoke(Delegate method) ilOffset = 0x3
at OutlookInstanceCache.MainThreadInvoke(Delegate method) ilOffset = 0x0
at CrmPageContext.ExecuteScriptFunction(String functionName, Object[] arguments) ilOffset = 0x27
at CrmOutlookWebContextExtensionMethods.ExecuteScriptFunctionAndCatchWebContextExceptions(ICrmOutlookWebContext context, String functionName, Object[] arguments) ilOffset = 0x18
at RibbonActionHandler.GetEnabled(String command, String id) ilOffset = 0x2F
at BaseFrameWindowWrapper.RibbonGetEnabled(String command, String id) ilOffset = 0x0
at ExplorerWrapper.RibbonGetEnabled(String command, String id) ilOffset = 0x0
at GlobalRibbonSupport.ExplorerServerButtonGetEnabled(IRibbonControl ribbonControl) ilOffset = 0x39
at OutlookInstance.Microsoft.Crm.Application.SMWrappers.IOutlookInstance.ExplorerServerButtonGetEnabled(IRibbonControl ribbonControl) ilOffset = 0x1
GetParameter was called with unhandled parameter 'enableFilters'.