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Hi, I have one requirement,when the record in queue is assigned to any user or team,the record should be removed from the queue automatically,record should no longer be visible in that queue.how can i achieve this

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Posted on by Community Member Microsoft Employee

Hi,

I have one requirement,I have Case records routed into a particular queue, when a Case record from that queue is assigned to any user or team,the Case record should be removed from the queue automatically,record should no longer be visible in that queue.how can i achieve this

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Michel Gueli 982 on at

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RE: Hi, I have one requirement,when the record in queue is assigned to any user or team,the record should be removed from the queue automatically,record should no longer be visible in that queue.how can i achieve this

Try to use Route and check the checkbox: