Hi All,
We recently upgraded our CRM version 2016. Now we are facing some issues with CRM 2016. After keeping CRM idle for some time and try to access system session is expiring and asking for to enter credentials as shown below. But when we enter credentials its not logging and keep on asking credentials. Could any one help me to resolve this issue.
Thanks
Satish.M
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The reason for the behaviour is that your authentication security token has expired.
The lifetime of a default security token for a claims-based authentication is 60 minutes. You can extend the security token lifetime as shown here:
technet.microsoft.com/.../gg188586(v=crm.6).aspx
The authentication prompt that you get after the token expires is for Windows Authentication instead of the ADFS login prompt - which is why trying to enter the credentials in the popup doesn't work. (Not sure why the browser does that.)
The easiest way to get around this popup is to close and re-open the browser and navigate back to the CRM URL. You will then get the ADFS login prompt.
If this answer is helpful please mark it Verified :)
Hi PekkaSahlsten,
Yes it is IFD configured
Is the CRM configured for IFD?
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