Supply chain | Supply Chain Management, Commerce

Return sales order with Disposition type=Credit only with AWMS enabled Item

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Posted on by Ashish AX Functional

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Hi All,

I am trying to process Return sales order with Disposition type=Credit only( Just Credit customer and no item return). For Credit only without AWMS Item, I can process by entering disposition code =Credit only on the RO line and line status will changed to Received and I can directly jump to invoice the sales order.

But when I am using AWMS enabled item, below issue is happening. Can you someone help on the below issue:

If I am specifying location on the RO line then system is giving Dimensions location level and below have been specified on the order line. Warehouse management processing can no longer be used to process this line.

If I am not specifying location on the RO line and going to post the Original SO invoice then system throws error Inventory dimension Location must be specified.

Scenario: Execute Sales return process with Disposition code = Credit only for AWMS enabled item.

Thanks in Advance

Ashish

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WillWU 22,363 on at

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Hi Ashish,

Please check the old thread:

community.dynamics.com/.../inventory-dimension-location-must-be-specified

Hope this helps.

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CU21040710-0 2 on at

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Hi I am also facing the same issue . I am trying to use the Disposition code "Credit only" for Return order of an AWMS item, without actually receiving the item. While Invoicing, the system asks for "Location" and "License Plate". IF I am not updating the inventory at all why should the system ask for these details?

Request urgent help pl.

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Laurens vd Tang 4,014 Super User 2025 Season 2 on at

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Hello Ashish,

You can ignore the message 'Dimensions location level and below have been specified on the order line. Warehouse management processing can no longer be used to process this line.'. My advice is to specify a location and proceed with the next steps.

Best regards,

Laurens van der Tang

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SoumitraforD365 65 on at

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Hi,
Indeed this is a weird behaviour by the system that i have also faced, as system asks to input location for Disposition code=Credit only where no item is going to be returned as you might have noticed the Post Packing slip button is disabled on the return sales order in this scenario.

You can proceed ahead for invoicing by giving location details at the line level.

Regards

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