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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Pending Send
Service | Customer Service, Contact Center, Fie...
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Pending Send

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Posted on by SunilGoud 5

Please some one help me on this..,

Even the case was resolved SLA is sending reminder mails.

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,508 on at
    RE: Pending Send

    Hello,

    Pls, refer this thread,

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/180737/sla-warning-to-repeat-every-4-hours/447579

    https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against-sla


    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • Community Member Profile Picture
    Community Member on at
    RE: Pending Send

    Hi Sunil,

    Greetings! Please provide more information to understand the issue.

    Thanks,

    Goloknath

  • Community Member Profile Picture
    Community Member on at
    RE: Pending Send

    Hi Partnrt,

    Can you share screenshot for SLA?

    Regards,

    Leah Ju

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