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Please some one help me on this..,
Even the case was resolved SLA is sending reminder mails.
Hi Partnrt,
Can you share screenshot for SLA?
Regards,
Leah Ju
Hi Sunil,
Greetings! Please provide more information to understand the issue.
Thanks,
Goloknath
Hello,
Pls, refer this thread,
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/180737/sla-warning-to-repeat-every-4-hours/447579
https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against-sla
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
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