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Posted on by SunilGoud

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Please some one help me on this..,

Even the case was resolved SLA is sending reminder mails.

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CRMJetty 3,512 on at

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Hello,

Pls, refer this thread,

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/180737/sla-warning-to-repeat-every-4-hours/447579

https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against-sla

I hope it helps,

Thanks.

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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Hi Sunil,

Greetings! Please provide more information to understand the issue.

Thanks,

Goloknath

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Hi Partnrt,

Can you share screenshot for SLA?

Regards,

Leah Ju

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