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Use workflow on Customer Journey

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Posted on by 80

Hi there

I want to create an Workflow with the following rule, when create new Customer Journey, value of "Start/End date and time" field will be update to a customize field which named as "Estimated Start/End date time". But when I try to add Update Record step in Workflow, it popped-up an error screen as below:

pastedimage1624509111780v1.png

I have waited and tried many times but it's not worked. Is there any chance that workflow can not be used on Customer Journey entity? 

  • Duy Bao VN1 Profile Picture
    Duy Bao VN1 80 on at
    RE: Use workflow on Customer Journey

    Thank you Nya, problem is solved

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Use workflow on Customer Journey

    Hi,

    Please refer to my answer in the following issue.

    (+) Unable to update customer journey using workflow - Dynamics 365 Marketing Forum Community Forum

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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