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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Printer locked by anot...
Microsoft Dynamics RMS (Archived)

Printer locked by another application

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Posted on by Lois Pawlak 320
My client is using an Epson TMU200 series printer with an Epson OPOS driver installed. Receipts print fine from RMS 2.0, SP3, but when they want to print a receipt from the journal (from yesterday) in the Manager, it won't let them do it. The error they are getting is that the printer is in use by another application. Our Configuration settings allow the printer to be shared by other applications, so this is not the problem. They just reported to me that the "print receipt on demand" is also not working when they get the pop up to print at the POS. Are these known issues? If so, is there a hotfix for SP 3? Our platform is Win XP, SP2.

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  • Community Member Profile Picture
    Community Member on at

    Lois,
    I have moved this post to the Microsoft Dynamics RMS community forum. I feel you will get more Microsoft Dynamics RMS users eyes on this question. Please let me know if you have any questions.

  • Lois Pawlak Profile Picture
    Lois Pawlak 320 on at
    Thank you Nick. I am confused as to where to post what on this revised website. It used to be easy to find answers and questions previously posted, but now it isn't and it's hard to search. If you can tell me how to search and where, that would be appreciated. I don't even quite know where you moved it to.
  • Community Member Profile Picture
    Community Member on at

    Lois,
    Thanks for reaching back out here. The first forum (Using Microsoft Dynamics Products) you posted in was not a bad location but since we had a Microsoft Dynamics RMS forum I thought it would be best to place in the Microsoft Dynamics RMS forum. For figuring out where to post content on the community site I would recommend the following tips. If you have a product specific question I would navigate to the product community and then click product forum. If you want a list of all the communities that live on the community site I would recommend navigating to the home page. All communities are listed in the center of the page from top to bottom. Also from the home page you can click on the forums link in the left hand navigation and that will take you to a list of all the forums available on the community site.

    Around your search question our search is underpowered and struggles to pull back relevant results within the community site at this time. This is something we are well aware of and we have a new search coming out with our release of Community 2.0. The new search will dramatically improve the relevancy of results tjat it returns and it will also show the user the status of the question. I would try our community search first and then I would recommend using Bing search to pull back results from the community site as a second option. I know this is not ideal and we are working as hard as we can to get community 2.0 out the door.

    Here are the repo steps to get to the RMS forums: Community Home> Scroll down to RMS Community> Click Forums> your question will be listed there.

     If you have any more questions please let me know.

  • Community Member Profile Picture
    Community Member on at

    I see this error ocasionally, and the fix is always to restart the computer and the printer.  If the error happens all the time for that function, there is probably some other cause.

  • Lois Pawlak Profile Picture
    Lois Pawlak 320 on at
    Thanks for the suggestion, but that was the obvious thing to do and it didn't work. We still are trying to understand this error. The equipment all worked for the first week after installing RMS 2.0 SP3, but all of a sudden it isn't printing as it states it will. We can use the function keys to "reprint" a receipt and that works. We have added no new printers or drivers. Anyone else with any ideas?
  • Community Member Profile Picture
    Community Member on at

    While testing the Epson Tm88II printer I ran into the same situation. I never could figure it out. If you close the POS

    you will be able to print out of the Store manager journal but not with both programs running We decided to

    stay with the Star printer as the Opos driver never gave  this issue.

     

    Paul

    Eastern National

  • Craig Wood Profile Picture
    Craig Wood 785 on at
    One thing to look for is to make sure there are no other printers listed in your printer folder. We have noticed if the Epson isn't the only printer listed you will get various errors intermittently. This includes virtual print drivers. Craig
  • Gilbert Khayat Profile Picture
    Gilbert Khayat 3,254 on at

    the hint that can help you solve this issue. you cannot use OPOS printer while the POS and the Store manager is opened. so you have to close the either of them to access the printer. good luck let me know if that will help.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I have fixed this problem many times, try:

    1. Restarting the computer.

    2. Uninstall (Restart) and reinstalling the drivers.

    3. Updating driver software or find newer drivers for the printer.

    I just got finished installing a Bixolon SRP-350 that is using a serial port. (very very old tech). This took me about an hour, working remotely. The driver the client had did not work on this particular computer. Old equipment swapping causes headaches. I happened to have a newer version of the Bixolon driver that I downloaded a few months back.  I installed the newer version configured the printer and drawer. Ran a check health (Do not trust Check Health. The true test is a live test in RMS).  I then opened the POS program and printed form the journal and it was successful. 

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