We've been -successfully - using an Epson TM-8811P Receipt Printer for years under WinXP, RMS 2.0 and an old Celeron CPU - w/Parallel Port on MBoard. Naturally the XP Box was "past its prime"!
Deciding to move to a faster CPU and Windows 7, a Dell Optiplex was ordered - with the requisite "Parallel Card". What could possibly go wrong?
At the end of the day (or 3) the Epson Printer failed to work - both from OPOS and Directly from Windows 7. Epson's response (on a Conf. Call w/MS support) was that Windows 7 is not supported for that Printer NOR the USB version of the TM-88!
Newestech, our RMS "Support" Vendor in Portland kindly charged us $150 for a monster support call that failed to a) get it to work and b) not providing any resolutions or alternatives.
So, back to the old XP CPU, Rebuild, Re-install RMS, Re-configure and, a couple of thousand dollars later - works great now. Back to where we were 10 years ago!!
How can this possibly be when MS, Epson and Newestech - the Pros - have not a solution to Receipt Printers under Win7 with a PCIx Parallel Card???
Surely there must be someone out there running RMS 2.0 under Windows 7 with a working Receipt Printer - either on USB or Parallel add-on card??
Please share your working solution so that someone else does not have to go through this $2000.00 backward step.
Thank you.
