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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Chrome rendering issue...
Microsoft Dynamics CRM (Archived)

Chrome rendering issue sub-grid add popup not showing

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Posted on by EdCan 346

We have a user that uses Chrome with our Dynamics CRM v 8.1.1. Every time she uses the '+' button to add an activity on the contact sub-grid, the pop-up that allows for the selection of the activity type fails to render completely. Just shows half of the top line. There has to be something in her user profile causing this with Chrome. Not other user has the issue. I have logged onto her laptop as me and everything works fine. I have tested with version 8.2.5 and 9.0.2 and happens in those versions as well. It works fine in IE and Edge.

Any ideas?? 

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  • Suggested answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at

    Ask her to clear browsing history.

  • EdCan Profile Picture
    EdCan 346 on at

    Thanks, but we have done that. She has actually been given several new laptops as well, the issue follows her.

  • Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at

    Can you please check after assigning a new role to her as well as try some other browser.

  • Kalpavruksh D365 CoE Profile Picture
    Kalpavruksh D365 CoE 2,545 on at

    Hi,

    Please check the version of Chrome as version 35 does not support modal dialogs.

    Please refer to the below link for more details

    community.dynamics.com/.../151854

    If found useful, please mark this answer as verified.

  • EdCan Profile Picture
    EdCan 346 on at

    Thanks, we are all running the latest Chrome Version 74.0.3729.169. But, she is the only one that has this trouble.

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