Error en Visualización de documentos adjuntos en Dynamics F&O

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Posted on by Cristian_Bohorquez

Currently, documents such as PDF, JPG, etc. are being attached to vendor invoice records; however, there are intermittent issues when attempting to view these documents.

The storage space in Azure was validated, and there is no indication that the storage is full.

Does anyone know what might be causing this issue?

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Dynamics 365 Finance

Microsoft Dynamics AX

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André Arnaud de Cal... 304,945 Super User 2026 Season 1 on at

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Hi,

Can you please explain what exactly you mean by "intermittent issues"? Do you get any error message?

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Cristian_Bohorquez 23 on at

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Hi Andre,

Let me explain in more detail:

When a document is attached to any record, such as vendor invoices, and the Attachments option is clicked, sometimes the documents are displayed and other times they are not, even though the records do have attached documents. I verified the storage space in Azure, which is currently at 40% usage, so this should not be causing any storage‑related errors. I also reviewed the DocuRef table, where everything appears to be normal.

I am attaching a GIF that shows the error,

The error occurs in all the environments we manage.

Novedadconsoporte...

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André Arnaud de Cal... 304,945 Super User 2026 Season 1 on at

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Hi Cristian,

Can this be related to the document type? Is it working for one type and another file type not?

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Komi Siabi 13,218 Most Valuable Professional on at

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In your GIF, it appears you have a customized view. Can you try with the standard view? By the way, what version of the application are you on?

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Cristian_Bohorquez 23 on at

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Thank you for the information. Answering your questions:

I am currently using version 10.0.45.

The issue occurs with any type of file, at a general level across all modules. When attempting to view the attached files, they initially try to load, but the view becomes empty immediately afterward. I am not sure whether this behavior is related to a feature update that may be causing this issue.

The same behavior occurs when using the standard view as well. The error is triggered directly when the system attempts to retrieve the attached documents.

“On some occasions, the following error is generated.”

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Anton Venter 20,672 Super User 2026 Season 1 on at

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@ Cristian_Bohorquez

Use the debugger to see what's going on when the document attachment form is opened. Perhaps there is some kind of customization causing this? Or perhaps you are somehow exceeding the Azure storage API limits? Could that be?

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Komi Siabi 13,218 Most Valuable Professional on at

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The error message shows that, there an issue with either the location of the files(blog storage account), or issue with the accesInformation field in to the DocuValue table.

My question will be, is your deployment cloud based, On-premises? Was there a migration from On-prem to Cloud?

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