how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

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Posted on by cemt

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How do I return the part of a shipment that was not supposed to be received because we never had that inventory, but the rest has been matched to an invoice? Thanks

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L Vail 65,271 on at

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Re: how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

Good point!
Zhigang Lu 795 on at

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Re: how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

Please check if you already used the quantity which you received.
L Vail 65,271 on at

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Re: how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

Has the items you are returning in fact been 'received' in the system so that now it's waiting to be invoice matched?

Kind regards,

Leslie
cemt 165 on at

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Re: how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

When I try to do a "return with credit" it gives me the message "there are no available quantities for this item or vendor item. Please select a different item or vendor item".
Zhigang Lu 795 on at

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Re: how do i return part of a shipment that was not supposed to be received, but the rest has been matched to invoice?

You can use Purchasing >> Transactions >>Returns Transaction Entry to process the return. If the inventory which you want to return is already matched to an invoice, use type Return w/credit, if not yet, use type Return.