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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Send Remittance Advice...
Small and medium business | Business Central, N...
Suggested Answer

Send Remittance Advice by Email - Business Central on Prem

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Posted on by Juliem 423

We are trying to send the remittance advice report by email, Business Central 16, on prem.

We get to the point where we have this screen and everything looks good. 

pastedimage1611942282363v1.png

However, when we click on OK to send it, or the ... next to the Attachement, we get this errror

pastedimage1611942353745v2.png

The file exists on the server, but we are trying to access it locally and this is the base app version. 

What are we missing?

I have the same question (0)
  • Suresh Kulla Profile Picture
    Suresh Kulla 50,280 Super User 2026 Season 1 on at

    This is due to permissions, try to give permissions to the service user and everyone access to the Server folder.

  • Juliem Profile Picture
    Juliem 423 on at

    Hi Suresh,

    The service user has full permissions to the Server folder

    Everyone has Read & Execute access

    Anything else is missing

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,280 Super User 2026 Season 1 on at

    Can you save other reports as PDF ?

  • Juliem Profile Picture
    Juliem 423 on at

    Yes.

    Here are some more info.

    From the payment journal, if I Export the EFT file, the Remittance Advice gets generated automatically and I have access to the PDF in my Download folder. But if I go to Navigate, Payments, Send Remittance Advice, I get the error above

  • Juliem Profile Picture
    Juliem 423 on at

    I think I figured it out. You can’t print the remittance advice if the export has been done already

    I created a new EFT payment line and I can go to Payments, Send remittance Advice and I can open the PDF

    When I do the export, the PDF gets downloaded automatically

    If I go back to Payments, Send Remittance Advice after the export, It doesn’t work anymore

    Is it intended to be this way? Once you hit Export, you can regenerate the Remittance Advice anymore?

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Unfortunately, I am not able to reproduce this issue inhouse. Can you raise a support request to Microsoft CSS via your CSP or Partner.

    Thanks.

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