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HTTP Action - Load a reference of a related entity

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Posted on by Community Member

Can someone tell me if it is possible to load a reference in a HTTP Action of a Flow?

The concrete case: For the entity Case I'm trying to get the Customer Name but Customer ID is the only option.

Is it somehow possible (eg. with some Expression) to get the proprieties of the Customer an not only the ID?

Shouldn't it be possible: is there any solution or a recommendable plugin to integrate CRM and "Jira Service Desk" other than an API?

Many thanks in advance!

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cloflyMao 25,202 on at

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RE: HTTP Action - Load a reference of a related entity

Hi Helen,

If you would like to get Customer field value of Case entity, you could add an extra action "Get record" to get the customer name value.

e.g:

Create a variable to save retrieved field value from customer,

add a Switch control which is based on "Customer Type" field of Case,

if the field value equals "accounts" then do retrieving among account records,

if the field value equals "contacts" then do retrieving among contact records;

then do your post action to "Jira Service Desk" with custom variable.

Result when the customer is account.

Regards,

Clofly
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meelamri 13,212 User Group Leader on at

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RE: HTTP Action - Load a reference of a related entity

Hi Helen,

The easiest way to construct your query is to use fetchXml Builer.

Customer refers to Accounts or Contacts. So your FetchXml should be something like:

Then FetchXml Builder generate the powerAutomate query:

Don't forget to put your customer related Id.
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RE: HTTP Action - Load a reference of a related entity

Thanks a lot for your answer Mehdi. If you could also tell me how I get do the fetched info into the HTTP Action, it would be great. Thanks in advance!
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meelamri 13,212 User Group Leader on at

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RE: HTTP Action - Load a reference of a related entity

Hi,

You need to fetch the related record before you performe your http action.