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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Printer Issue with Bus...
Small and medium business | Business Central, N...
Suggested Answer

Printer Issue with Business Central (on-prem)

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Posted on by Hatimali84 679

Hi Team,

We have an BC (on-prem) client who are trying to use the printer for printing directly from Business Central. Initially the printer was not showing up in the list. We installed the Universal printer extension and registered the printer on Azure and also shared but still unable to print directly. when we try to print even if the printer is selected as default it prints as PDF.


Are we missing any steps or can anyone advise how we can solve the issue for printing.

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Regards,

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Did you configure a report in BC to be printed via universal printer?

    Thank you.

  • Hatimali84 Profile Picture
    Hatimali84 679 on at

    Hi Marco,

    Are you talking about the printer selection?

    Can you please advise the steps for this?

    Regards,

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    It is described in this doc:

    learn.microsoft.com/.../ui-specify-printer-selection-reports

  • Suggested answer
    Govinda Kumar Profile Picture
    Govinda Kumar 2,308 Moderator on at

    Hi Hatimali84,

    Apart from printer management, try selecting your printer in the printer selection setting as well...

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    SMTP35.png

    Regards

  • Hatimali84 Profile Picture
    Hatimali84 679 on at

    Hi All,

    Thank you for all your responses. The issue is resolved. 

    We installed the printer on the server and used the steps above and it started printing. 

    The issue i saw was we cannot use a network printer for the on prem environment, it has to be installed on the server for it to work. 

    I hope this information helps others. 

    Regards,

  • Govinda Kumar Profile Picture
    Govinda Kumar 2,308 Moderator on at

    To help other users, please mark the answer that helped you resolve your issue as verified and include your solution. I mean most users only read the thread if it is verified..

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