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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Approval Workflow with...
Small and medium business | Business Central, N...
Suggested Answer

Approval Workflow with group - notifications

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Posted on by greex 104

Hi. I configured my custom Workflow approval (using Workflow group of 4 users - all with 'sequence' 1). After send approval request, in 'Notifications entries' are created 4 new records. In 'Approval User Setup' for every user I set the 'Instantly' notification schedule. Unfortunately - neither notification is send. 'Sent notification entries' table is empty. (also with 'Note' and 'Email' notification method).

What is a problem? I need to configure any other setup?

I have the same question (0)
  • Suggested answer
    Amit Baru Profile Picture
    Amit Baru 3,043 on at

    Hi,

    When you setup the Approval workflow, system automatically create Job que for sending the notification. Pls check setup and then check job que setup.

    Regards

    Amit Sharma

    www.erpconsultors.com

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 102,516 Super User 2026 Season 1 on at

    Hi, You can check the Workflow Notifications settings first.

       

    https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

    Then it could also be a problem with the sending mail account.

    You can check the Email Outbox for any error messages.

    pastedimage1664088916919v1.png

    Hope this helps.

    Thanks.

    ZHU

  • greex Profile Picture
    greex 104 on at

    I checked job que setup - 'There is no error message' for Notification Entry Dispatcher.

    I'm working in development environment (via container) - maybe this is a problem?

    Problem occurs also with 'Note' notification method - so I think it is not problem with mail configuration.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 102,516 Super User 2026 Season 1 on at

    Hi, you can use the Send Test Email feature to test if the email can be sent.

    pastedimage1664182175677v1.png

    pastedimage1664182246900v2.png

    pastedimage1664182285095v3.png

    More details:

    https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email

    Hope this helps.

    Thanks.

    ZHU

  • greex Profile Picture
    greex 104 on at

    I know, but I'm working in dev container environment - I think I can't send mails using this type of environment?

    Anyway - 'note' notifications also should be send (without mail configurations)?

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