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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Approval Workflow with...
Small and medium business | Business Central, N...
Suggested Answer

Approval Workflow with group - notifications

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Posted on by greex 104

Hi. I configured my custom Workflow approval (using Workflow group of 4 users - all with 'sequence' 1). After send approval request, in 'Notifications entries' are created 4 new records. In 'Approval User Setup' for every user I set the 'Instantly' notification schedule. Unfortunately - neither notification is send. 'Sent notification entries' table is empty. (also with 'Note' and 'Email' notification method).

What is a problem? I need to configure any other setup?

I have the same question (0)
  • Suggested answer
    Amit Baru Profile Picture
    Amit Baru 3,037 on at
    RE: Approval Workflow with group - notifications

    Hi,

    When you setup the Approval workflow, system automatically create Job que for sending the notification. Pls check setup and then check job que setup.

    Regards

    Amit Sharma

    www.erpconsultors.com

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,307 Super User 2025 Season 2 on at
    RE: Approval Workflow with group - notifications

    Hi, You can check the Workflow Notifications settings first.

       

    https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

    Then it could also be a problem with the sending mail account.

    You can check the Email Outbox for any error messages.

    pastedimage1664088916919v1.png

    Hope this helps.

    Thanks.

    ZHU

  • greex Profile Picture
    greex 104 on at
    RE: Approval Workflow with group - notifications

    I checked job que setup - 'There is no error message' for Notification Entry Dispatcher.

    I'm working in development environment (via container) - maybe this is a problem?

    Problem occurs also with 'Note' notification method - so I think it is not problem with mail configuration.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,307 Super User 2025 Season 2 on at
    RE: Approval Workflow with group - notifications

    Hi, you can use the Send Test Email feature to test if the email can be sent.

    pastedimage1664182175677v1.png

    pastedimage1664182246900v2.png

    pastedimage1664182285095v3.png

    More details:

    https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email

    Hope this helps.

    Thanks.

    ZHU

  • greex Profile Picture
    greex 104 on at
    RE: Approval Workflow with group - notifications

    I know, but I'm working in dev container environment - I think I can't send mails using this type of environment?

    Anyway - 'note' notifications also should be send (without mail configurations)?

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