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Approval Workflow with group - notifications

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Posted on by greex

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Hi. I configured my custom Workflow approval (using Workflow group of 4 users - all with 'sequence' 1). After send approval request, in 'Notifications entries' are created 4 new records. In 'Approval User Setup' for every user I set the 'Instantly' notification schedule. Unfortunately - neither notification is send. 'Sent notification entries' table is empty. (also with 'Note' and 'Email' notification method).

What is a problem? I need to configure any other setup?

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greex 104 on at

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RE: Approval Workflow with group - notifications

I know, but I'm working in dev container environment - I think I can't send mails using this type of environment?

Anyway - 'note' notifications also should be send (without mail configurations)?
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YUN ZHU 74,141 Super User 2024 Season 2 on at

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RE: Approval Workflow with group - notifications

Hi, you can use the Send Test Email feature to test if the email can be sent.

More details:

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email

Hope this helps.

Thanks.

ZHU
greex 104 on at

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RE: Approval Workflow with group - notifications

I checked job que setup - 'There is no error message' for Notification Entry Dispatcher.

I'm working in development environment (via container) - maybe this is a problem?

Problem occurs also with 'Note' notification method - so I think it is not problem with mail configuration.
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YUN ZHU 74,141 Super User 2024 Season 2 on at

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RE: Approval Workflow with group - notifications

Hi, You can check the Workflow Notifications settings first.

https://learn.microsoft.com/en-us/dynamics365/business-central/across-setting-up-workflow-notifications

Then it could also be a problem with the sending mail account.

You can check the Email Outbox for any error messages.

Hope this helps.

Thanks.

ZHU
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Amit Baru 3,025 on at

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RE: Approval Workflow with group - notifications

Hi,

When you setup the Approval workflow, system automatically create Job que for sending the notification. Pls check setup and then check job que setup.

Regards

Amit Sharma

www.erpconsultors.com