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Microsoft Dynamics GP (Archived)

Dynamics GP Web Client "Window is open" bug

Posted on by

Folks,

There is a specific scenario when using Dynamics GP Web client for purchasing requisitions that causes you to have to log out of Dynamics GP because the web client thinks you have a "window" open.

Here is the process flow:

1. Login to Dynamics GP Web Client

2. Click on Pending User Actions in the "Procurement" home page widget

3. This opens the Purchasing Requisitions Transaction HTML screen

4. Now try navigate to Purchasing >> All Purchasing Transactions from the GP Home Page

You will then be presented with this:

42655.Untitled.png

From this point on, a lot of purchasing/requisition windows will no longer open. Because the web client thinks you have this window open somewhere, which of course you did open in step # 2 & #3.

How do you "close the window", since it's just an HTML page without a close button?

Whats interesting, is if you try to navigate back to the Purchasing Requisition Transactions window, and try to open it, it does not appear on the screen.

Looks like a very large bug that makes it impossible to use the GP Web Client for requisition / purchasing at this time.

Also, I should mention this is for GP 2016 (which is missing from the forum's drop down list!?)

*This post is locked for comments

  • RE: Dynamics GP Web Client "Window is open" bug

    As mentioned, I can't re-create this error message in Web Client for Dynamics GP 2018 and able, using the steps you mentioned, to click on the navigation window successfully, without any errors, after opening the Purchasing Requisitions Transaction window via the Procurement home page widget.

    Let me know if there is anything else you want me to test in GP 2018 Web Client.

    Thanks

  • MattOlson Profile Picture
    MattOlson on at
    RE: Dynamics GP Web Client "Window is open" bug

    Web client is completely unusable due to this bug. It presents itself in many different scenarios.

    My guess is that the testing process on the web client is not as robust as it needs to be.

    The only way to do remote sessions more reliably is to use RemoteApp server. Web client should not be deployed by any organization in my opinion until this issue is resolved.

  • RE: Dynamics GP Web Client "Window is open" bug

    This was/is documented as an issue with Web Client for Dynamics GP 2016, but currently we haven't heard of when or if the plan is to fix it.

    The work-around for this, i.e. to close the window, you can do the following:

    In the upper left-hand of the Web Client page, next to 'Home', there will be a small page icon/button, click on that and it will bring up another page with all open windows (excluding navigation lists), however, if you click 'Close All', it will also close the navigation lists even if nothing is listed.

    WorkAround.JPG

    I did test this in Web Client for Dynamics GP 2018 and I don't get this error and it appears that the window is closed, as nothing shows under 'Open Windows' when I click the button mentioned above.

    Thanks,

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics GP Web Client "Window is open" bug

    I am experiencing the same issue with Project Time and Expense. The error that appears is "Close the PTE Expenses window before continuing". How can we get around this?

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