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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Core Serv...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 Core Service failing in Wave 2 upgrade

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Posted on by dynamicsfanatic2010 25

Hello Forum,

The Wave 2 upgrade on my Dynamics 365 GCC instance is failing with below error. Any ideas?

Solution manifest import: FAILURE: The following solution cannot be imported: msdyn_CustomerServiceWorkspace. Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="13" type="60" displayName="Customer Service Operations Dashboard" solution="msdynce_Service (9.0.5.56)" id="{4e76815a-1f63-df11-ae90-00155d2e3002}" /><Dependent key="1" type="80" schemaName="msdyn_CustomerServiceWorkspace" displayName="Customer Service Workspace" /></MissingDependency></MissingDependencies> , ProductUpdatesOnly : False
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  • Verified answer
    dynamicsfanatic2010 Profile Picture
    dynamicsfanatic2010 25 on at
    RE: Dynamics 365 Core Service failing in Wave 2 upgrade

    Created a MS support ticket for this. MS has acknowledged the issue and providing a fix from their side. Thanks for the replies forum.

  • Suggested answer
    Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on at
    RE: Dynamics 365 Core Service failing in Wave 2 upgrade

    Dear Partner,

    This issue can be resolved by raised support case with MS or Alternatively use self-serve tool RemoveActiveCustomizations to remove unmanaged customizations. They will have to navigate to the complaining form, open up the Solution Layering UI and this option is available by clicking on three elipsis. 

    Reagrds,

    Mohamed Sanuj Basheer

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Dynamics 365 Core Service failing in Wave 2 upgrade

    Hi,

    As per error log it seems some dashboard component is missing.

    <Required key="13" type="60" displayName="Customer Service Operations Dashboard" solution="msdynce_Service (9.0.5.56)"

    id="{4e76815a-1f63-df11-ae90-00155d2e3002}" />

    I would recommend to log support ticket with microsoft.

    https://admin.powerplatform microsoft.com/support

    Please Mark My Answer Verified If I Were Helpful

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