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Supply chain | Supply Chain Management, Commerce
Suggested Answer

Mobile device menu to continue work

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Posted on by 390

Hi Experts,

Is there an option to continue processing an existing work order which is locked on a different user? I created a mobile device menu item 'Continue work' with below settings but when I try to enter a work order which is In progress status I get an error "Current Work is locked". Any tips?

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    301,194 Super User 2025 Season 2 on at

    Moved to the Dynamics 365 Supply Chain Management forum.

  • Suggested answer
    Lucian Doroftei Profile Picture
    on at

    Hi,

    You need to end the session for the user that locked the Work order (Warehouse management > Inquiries and reports > Mobile device logs > Work user sessions).

    Regards!

  • Burogster Profile Picture
    390 on at

    Hi Lucian,

    I am looking for a solution where our warehouse users can do it from their scanner gun.

  • Suggested answer
    Lucian Doroftei Profile Picture
    on at

    Hi,

    There is no way in standard code to do it from the mobile app.

    Also, the Work order is locked by a user for good reasons in current design, such as the user1 might have already picked goods, preparing for putaway.

    If user2 would be allowed to override the lock from user1, what would happen with the stock already picked?

    But if user1 is prevented unexpectedly to complete the Work, this is something to be handled manually.

    I imagine a shift manger will designate user2 to continue the work started by user1. So user2 would also get the stock already picked by user1.

    The shift manager will end the session for user1 from the UI (as mentioned before) and user2 will scan the Work order or the LP and continue the work afterwards.

    Regards! 

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