Dear all,
I have now been testing my Customer Journey multiple times. And I always get different result with different emails AND same emails too... What is happening here?
I just want it to send a simple (no images) "thank you" email, where there is 1 button that redirects to edit preferences.
I say.. cannot be easier than this?! BUT no. It is as complicated as finding a needle in a haystack.
I register: OK. I have all consent in place, it's the Marketing consent (4) therefore I agree to commercial emails. I have a live email with the correct content settings, I see myself in the marketing list, center of preferences all published live and working OK, I can see in the insights of the customer journey that multiple emails have been sent.
But the email gets lost somewhere and never lands in the inbox. Or if it does, it's delayed.
I tried with GMAIL email address: I received it delayed, but all was working. Success! I say.
BUT:
When trying with my work email address: it either never shows up or directly it just sends it to SPAM quarantine (even tho we asked Microsoft to make sure we have an authenticated DKIM)
Then I tried with Yahoo email address: Nothing gets sent.
Then I tried with other GMAIL address: Nothing gets sent.
How come?
Let me know,
Thank you!
