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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Edit Trigger Timeout i...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Edit Trigger Timeout in Live Journey

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Posted on by GuruDesign 5

Can you edit a trigger timeout in a live journey? I started a journey at the end of the day, and was hoping to get the second set of emails sent out earlier than the exact time, 7 days later. Can I click EDIT, and set the timeout to 6 days instead.... after the journey has already started? Will that screw everything up, or would it activate the trigger "as soon as possible" if the timeframe has already passed?

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  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Guru,

    Yes, when we click EDIT button for a live customer journey, the journey will become into "Live, editable" status, 

    then we could change start date and time field to make customer journey starts at another time. (In my environment, I can only save modified record by expanding Designer tab again, otherwise my journey will receive error notification.)

    However, please notice that once the journey has started, the start date and time field couldn't be edited again.

    You could take section below as reference for editing a live customer journey:

    https://docs.microsoft.com/en-us/dynamics365/marketing/go-live#customer-journey-go-live-operations-and-status

    Regards,

    Clofly

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