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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / After Attach Name/Emai...
Customer experience | Sales, Customer Insights,...
Suggested Answer

After Attach Name/Email to Customer Voice, respondents do not show up

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Posted on by Kelvin B Ng 25

Hello,

    I followed the Microsoft document instructions to attach name and email to Customer Voice when it is sent out by Customer Journey. The FLOW is successful, and the respondents appear in Forms Pro Responses, but not Customer Voice Responses. Is there a system bug?

docs.microsoft.com/.../customer-voice-populate-name

MSFLOW02.JPG

I have the same question (0)
  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Kelvin,

    Is Tammy able to see her name in the survey?

    pastedimage1604396751574v1.png

    pastedimage1604396772108v2.png

    I have little experience with Customer Voice, and I just ran a test:

    All my test survey recipients were not identified, therefore, they are all in anonymous status.

    From your screenshot, I can see Joe has been recognized, did he also open the survey via marketing email?

    While in marketing application, survey responses are synced properly from Customer Voice and corresponding contacts are associated to responses.

    x5.JPG

    You could check whether any setting to identify respondents was set properly in Customer Voice, or open a thread in Customer Voice forum at same time.

    https://community.dynamics.com/365/dynamics-365-customer-voice/f/dynamics-365-customer-voice-forum

    Regards,

    Clofly

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