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Hi, I am facing some issues related to the workflow process engine where it gets stuck and now not able to reset or take any further action on it. an instance sees below.
1) Due to Period Close. The user modifies the Purchase Order and resubmits the workflow. bud it gives an error and stopped. now I am not able to recall or make request change to modify anything and resubmit the workflow.
Stopped (unrecoverable): The accounting date cannot be updated. No ledger calendar period between the document's current accounting date 1/18/2021 and max allowed date 1/1/2025 allows posting. Check the ledger calendar setup or update the document date to be within the allowed postin
2) I try to resume the workflow by finding the cause of the stopped error. till I reach the exact error which was due to the period close this particular Purchase requisition start through this error. but others get resolved when I open the period.
Stopped (error): Workflow message '{B3BD6BCB-22F5-4052-9653-C32C5FB0B49F}' has exceeded the maximum retry attempts of 5.
Please check status for the three key workflow batch processes by navigating to - System Administration > Inquiries > Batch Jobs - enter workflow in the filter field. They need to be in 'waiting ' state.
This is the first thing which I saw and found 3 in DAT company only having waiting status. the issue which I submit is different. based on my other request working normally.
Could you change the company from DAT to USMF or something else and check ?
I encountered the same error message today. Although it is not very clear, after analysis, I identified the cause of the problem: the person who submitted the workflow was deactivated from the ERP following their departure. The solution is to recall and restart the workflow with another user.
Best regards,
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