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Hi Everyone. Quick question as I am still learning the best way to set up my organization in CRM.
We use CRM online and Office 365/exchange online - Server-side Sync
We have a support@company.com email. Multiple users have access to this and all of our support emails go to this address. Our users go in and manually pick from the inbox and respond. Right now it is a distribution group in office 365.
I would like to set up our support email so everything sent to it goes to a queue in CRM. I have be successful in completing this for our user emails but am having difficulty syncing the support email, probably due to it being a distribution list. Can someone shed some light on the best way to set up a support email in office 365 so it syncs correctly in dynamics CRM? We would still like our support staff to have access to this on their outlook client as well.
Some more detail: Every time I enter the support@company.com email into a queue I create.... I go to mailboxes--> approve --> Test and Enable --> I get an error in the alerts.
The exchange server is correct and auto discover is on. The mailbox configuration is the same as I use for user emails. The problem could potentially lie here as well?
Any help would be great! thanks!!!
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