customer self service site address

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Hey all.

I try to set my customer self service portal i just install it from the solution center but i would like to know how do i know the address to give the customer?

how can i get in the portal to see what to users will see?

I am only want to make a portal so customers can give us cases in a web way..

if any one have a guide or something that i can learn abut it from the beginner level it wold be grate

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oliver.rodrigues 4,052 on at

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you can share the same URL you are using to access the portal <your portal name>.microsoftcrmportals.com (this is the portal URL)

in the admin center you can also setup custom domain etc

for more information:

docs.microsoft.com/.../change-base-url

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it didnt work lets see if i get it .

my current dynamic is

Bar-CRM.crm4.dynamics.com this is my portal that i work on and use.

to enter the portal i change it to

Bar-CRM.microsoftcrmportals.com?

or Bar-CRM.crm4.microsoftcrmportals.com?

i try this 2 combination but didnt work for me

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oliver.rodrigues 4,052 on at

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hello Bar.. "Bar-CRM.crm4.dynamics.com" is actually your CRM URL not your Portals URL.. when you say "customer self service portal" we understand you provisioned a D365 Online Portals for Customer Service: docs.microsoft.com/.../provision-portal

is that the case? or are you only talking about CRM?

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Ok so i have a D365 online partner.

i have a CRM but i also install the self service costumer portal solution but i dont know how to acsses this portal by a user view i only get in the portal mange and edit stuff but cant get to the portal itself

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oliver.rodrigues 4,052 on at

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try to access this URL: https://port.crm4.dynamics.com/G/Applications/Index.aspx (you need to have admin privileges in Office 365)

this will redirect you to your CRM Admin Center.. if you can't access the URL, open https://portal.office.com and navigate to Admin --> then Admin Center --> Dynamics 365 --> in D365 Admin Center, click Applications you should be able to find your Portal application with the Status of "Configured"

Click manage and you will find information on your portal

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Aric Levin - MVP 30,190 Moderator on at

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Oliver's answer should allow you to get that information.

If for any reason you don't have access to admin portal, you can also get the portal url by going to Portals -> Web Site Bindings, and look at the value in the Site Name. This should be the Url of your of your Portal.

Hope this helps.

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Community Member on at

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thank you all :)

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