customer self service site address

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Posted on by Community Member

Hey all.

I try to set my customer self service portal i just install it from the solution center but i would like to know how do i know the address to give the customer?

how can i get in the portal to see what to users will see?

I am only want to make a portal so customers can give us cases in a web way..

if any one have a guide or something that i can learn abut it from the beginner level it wold be grate

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Community Member on at

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RE: customer self service site address

thank you all :)
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Aric Levin 30,188 Moderator on at

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RE: customer self service site address

Oliver's answer should allow you to get that information.

If for any reason you don't have access to admin portal, you can also get the portal url by going to Portals -> Web Site Bindings, and look at the value in the Site Name. This should be the Url of your of your Portal.

Hope this helps.
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oliver.rodrigues 4,052 on at

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RE: customer self service site address

try to access this URL: https://port.crm4.dynamics.com/G/Applications/Index.aspx (you need to have admin privileges in Office 365)

this will redirect you to your CRM Admin Center.. if you can't access the URL, open https://portal.office.com and navigate to Admin --> then Admin Center --> Dynamics 365 --> in D365 Admin Center, click Applications you should be able to find your Portal application with the Status of "Configured"

Click manage and you will find information on your portal
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RE: customer self service site address

Ok so i have a D365 online partner.

i have a CRM but i also install the self service costumer portal solution but i dont know how to acsses this portal by a user view i only get in the portal mange and edit stuff but cant get to the portal itself
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oliver.rodrigues 4,052 on at

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RE: customer self service site address

hello Bar.. "Bar-CRM.crm4.dynamics.com" is actually your CRM URL not your Portals URL.. when you say "customer self service portal" we understand you provisioned a D365 Online Portals for Customer Service: docs.microsoft.com/.../provision-portal

is that the case? or are you only talking about CRM?
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RE: customer self service site address

it didnt work lets see if i get it .

my current dynamic is

Bar-CRM.crm4.dynamics.com this is my portal that i work on and use.

to enter the portal i change it to

Bar-CRM.microsoftcrmportals.com?

or Bar-CRM.crm4.microsoftcrmportals.com?

i try this 2 combination but didnt work for me
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oliver.rodrigues 4,052 on at

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RE: customer self service site address

you can share the same URL you are using to access the portal <your portal name>.microsoftcrmportals.com (this is the portal URL)

in the admin center you can also setup custom domain etc

for more information:

docs.microsoft.com/.../change-base-url