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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Does Outlook have to b...
Microsoft Dynamics GP (Archived)

Does Outlook have to be open for GP to transmit emails with forms attachments

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Posted on by Community Member

Does Outlook have to be open for GP to transmit emails with forms attachments of invoices and orders? My experience has been "Yes it does", but I've been told that the messages should be transmitted to the recipients with Outlook closed.

GP will create and "send" the message with Outlook closed during the forms printing process but I've always had to open Outlook at some point for the messages to actually leave the Outbox.

Is there a setting or configuration for GP that will fully transmit the message with document attachment when Outlook is not running?

Thanks.

*This post is locked for comments

  • Jamie Harris Profile Picture
    Jamie Harris on at
    RE: Does Outlook have to be open for GP to transmit emails with forms attachments

    Fantastic - sorry I would normally test the solution before posting but I don't have the ability to at the moment.

    If you found my previous post a help, please mark the suggested answer as verified.

    Kind Regards,

    Jamie

  • Community Member Profile Picture
    Community Member on at
    RE: Does Outlook have to be open for GP to transmit emails with forms attachments

    I added Outlook to my GP test environment and configured the profile with my O365 mail account. After configuring the email settings in GP, I sent two documents to myself and received them without Outlook being open.

    So it looks like the answer is that GP email sent with an Exchange account will transmit without having Outlook open but Outlook has to be open to send with an IMAP/POP account like GoogleMail.

  • Community Member Profile Picture
    Community Member on at
    RE: Does Outlook have to be open for GP to transmit emails with forms attachments

    Hi, Jamie.

    Thanks for the reply. My most recent configurations have used IMAP/POP. Everything processes successfully from GP with messages deposited in the Outbox where they stay until Outlook is started.  

    I'll have to work through my notes to see when I might have configured a client with Exchange and test it. I can also configure an internal test environment as my address is handled through O365, a theoretical Exchange service.

    Thanks.

    John.

  • Verified answer
    Jamie Harris Profile Picture
    Jamie Harris on at
    RE: Does Outlook have to be open for GP to transmit emails with forms attachments

    Hi John,

    What kind of email server are you using?

    If you have access to an Exchange server you could try using Exchange within Administration > System > System Preferences.

    I'm not able to test this at the moment so it's something you could have a go at and see if this gives you the results you require?

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