how to create a cyclical jounrey

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Posted on by AV-27040926-0

I have an issue with realtime journeys that start with a segment. I am using the /A one-time journey where newly added audience members can start any time/ setting, but it doesn't work as expected.

I tried to use a dynamic segment (tried outbound and realtime) to start a realtime journey. The journey works for all the contacts that are already in the segment when activating. However, it doesn't trigger for new added contacts.

How can I create a RT journey that triggers for new added segment members in a dynamic segment?

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Haig Liu Microsoft Employee on at

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Hi,

When creating a journey.
1. Is the frequency set correctly?
2. is it adjusted to the correct time zone? This will affect your correct journey start time.

When create segments:
Is it automatic refresh?

If the above settings are fine, you just need to wait an hour or two for it to take effect.

I hope this helps, but please let me know if you need anything else or if you have any other questions.
thanks,
Haig Liu

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AV-27040926-0 6 on at

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Thank you for the response, but I have another question: from the screenshots, I see that you are creating the marketing segment in real-time Marketing. Is it possible to create a cyclical journey in RT marketing using a segment from outbound marketing?

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Haig Liu Microsoft Employee on at

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Hi,

All segments are shown in real-time marketing, including outbound ones. And you can use it in real-time journeys.

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