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Tracking emails with Outlook into CRM 2015

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Posted on by Community Member Microsoft Employee

Hi,

I'm facing an issue to track emails into Dyn 2015 having 2 PDF attached documents. Whereas email is marked as tracked, synchronized into CRM and display on the right record into social pane, an error message appears into social pane : "The email below might contain script or content that is potentially harmful and has been blocked.". If I try to attach through Notes same documents, it works.

Size of document is less than 0.5 MB whereas my settings allows 5MB (default).

this is considered as a showstopper since we were looking to leverage as much as possible this tracking feature, and most of our documents are in PDF format.

Some information about my configuration

MS Dyn CRM Online 2015 Update (7.1.2.1153) (DB 7.1.2.1025)

MS Dyn CRM 2015 for MS Office Oultlook with Offline Access (7.0.0.3543)

Thanks for your help here.

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