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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Unable to VOID manual ...
Microsoft Dynamics GP (Archived)

Unable to VOID manual payment transaction

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Posted on by Community Member

There was a manual payment transaction processed, the wrong amount was entered (less .25), hit print check and it posted. It will not allow to void: This document cannot be marked for voiding, it has been either partially applied or is on hold. 

I attempted to enter a dummy invoice into the system to correct the .25 because it says un-applied amount. I created a transaction entry and posted it. I went into Inquiry and saw them both there. I went to Apply Payables Documents, but nothing is in there for that vendor. 

I go to VOID OPEN transa!ctions and they are both there. I can only void my dummy invoice. 

Any suggestions?? Thanks

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  • Suggested answer
    L Vail Profile Picture
    L Vail 65,271 on at

    Hi,

    By hitting 'Print Check' I presume you were using the Transaction Entry window and clicked on the button in the lower right-hand corner. There isn't a 'Print Check' button on the Manual Payments entry. If you indeed were using the Transaction Entry window, I think you need to look in the Void History transactions window. The Check you entered that was .25 low, has been fully applied to the invoice and lives in History.  The invoice was only partially applied at this point, you cannot void a partially applied transaction. To unwind this, I think you need to void the Dummy Invoice from the OPEN trx,  Void the Payment transaction that was .25 low from the HISTORY transactions and then re-enter the payment for the correct amount.

    Kind regards,

    Leslie

  • Community Member Profile Picture
    Community Member on at

    Thank you for responding!! I REALLY APPRECIATE IT!

    I voided the dummy invoice from VOID OPEN PAYABLES TRANSACTIONS, the voucher number of 029945 for 175.00 is there and cannot be voided.

    The voucher is NOT found in the VOID HISTORICAL PAYABLES TRANSACTIONS.

    Am I missing something?

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