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Hi,
I need to check what cases are associated with any entitlement.
The idea is to send a notification just a week advance when the entitlement is about to expire if it is associated with any case.
Hi Partner,
The entitlement and case are 1:N relationship, so you can use power automate to create a schedule flow to check all entitlements every day.
1.Go Power Automate(https://us.flow.microsoft.com/en-us/ )
2.List Rows--get entitlements you need:
Filter rows: filter entitlements that will expire in the next week.
Fetch Xml Query: filter entitlements with associated cases.
3.List Rows--get associated cases:
4.Then you can send email as notification or create In-App Notifications:
In-App Notification feature for Dynamics 365 & Model-Driven Apps | Preact
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