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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Get list of cases asso...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Get list of cases associated with an entitlement

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Posted on by Dynamic365Admin 77

Hi,

I need to check what cases are associated with any entitlement. 

The idea is to send a notification just a week advance when the entitlement is about to expire if it is associated with any case.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Partner,

    The entitlement and case are 1:N relationship, so you can use power automate to create a schedule flow to check all entitlements every day.

    1.Go Power Automate(https://us.flow.microsoft.com/en-us/ )

    pastedimage1647928532141v1.png

    2.List Rows--get entitlements you need:

    Filter rows: filter entitlements that will expire in the next week.

    startOfDay(addDays(utcNow(),7))
    startOfDay(utcNow())

    Fetch Xml Query: filter entitlements with associated cases.

    pastedimage1647931392079v2.png

    3.List Rows--get associated cases:

    pastedimage1647932053247v3.png

    4.Then you can send email as notification or create In-App Notifications:

    In-App Notification feature for Dynamics 365 & Model-Driven Apps | Preact

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