Scenarios:
Case tag to Contact A, this case status is closed.
Programmatically, I would like to re-tag the case to Contact B, in this case I have to re-open the case before I can re-tag to Contact B.
I do not want to re-open the case, is there a way to do so or by design I have to re-open since Case is closed(inactive).
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André Arnaud de Cal...
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