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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Marketing email NOT se...
Microsoft Dynamics CRM (Archived)

Marketing email NOT sending?

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Posted on by icockram 15

I have a campaign and a marketing list allocated to it with 6,000 contacts. 

marketing-list.JPG

My query to create the marketing list is:

d365-query.JPG

I create the campaign email activity with the marketing list named.

campaign-activity.JPG

I click on the Distribute Campaign Activity. Yet no emails are sent at all...?

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  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at

    Possible issues:

    - contacts set to do not bulkmail

    - sending FROM mailbox not set to allow email (approve email or test and enable mailbox)

    Are email activities being generated and do they stay in status pending sent, or are no email activities generated for the campaign activity at all?

    Do you have any workflows that could interfere or do you have workflow errors?

  • icockram Profile Picture
    icockram 15 on at

    Hi Andreas,

    - Can confirm that contacts are set to Allow for Do Not Bulk Emails

    - Mailbox for user tested and enabled correctly

    It seems that no email activities are being generated at all for this campaign activity. I have no custom workflows that should interfere.

    An email earlier today was successfully sent out using the same mailbox (1st newsletter sent out of dynamics), however the marketing list members were filtered different to what I am trying to do now.

    Any additional ideas?

  • Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at

    Are you working on-premise? If so have you tried to activate CRM tracing to receive possible errors?

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