web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM on-prem 8.2.3 Erro...
Microsoft Dynamics CRM (Archived)

CRM on-prem 8.2.3 Error on Quote Product page

(0) ShareShare
ReportReport
Posted on by Community Member


Hi all

We upgraded to Dynamics 365 on premise from 2016 8.0 version. all good except the Quote product page has on error.

when user tries to search products on Existing Products field the field straight away gives error.

error is shown below. I have checked multiple times and the quick view fields are same as 8.0 version CRM.

I am totally stuck. could someone provide some hints. the field is a lookup and the relationships are all in place.

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support. If you contact support, please provide the technical details.

Activity ID: f0b9418f-cff9-4f10-97a9-89720437ecd6
Timestamp: Tue Jan 22 2019 14:10:21 GMT+1100 (
an update when I look in Debug mode I see this error raised everytime i click the search button on the lookup field: 500 internal server error lookupservice.asmx

trace log has below error
System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #14FB4ECC: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XElement.Parse(String text, LoadOptions options)
at Microsoft.Crm.ViewUtility.GetColumnsFromFetchXml(String fetchXml)
at Microsoft.Crm.Core.Application.WebServices.LookupService.CreateLookupGrid(Int32 lookupType, String bindingColumns, String additionalParameters, String searchValue, String savedQueryTypeParameter, View defaultView, String[] values)
at Microsoft.Crm.Core.Application.WebServices.LookupService.ResolveLookupItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String value, Int32 position, Boolean resolveEmailAddress, String savedQueryTypeParameter, View defaultView, String[] values, Boolean sortResults)
at Microsoft.Crm.Core.Application.WebServices.LookupService.RetrieveItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String[] values, Int32[] positions, Boolean resolveEmailAddress, String savedQueryTypeParameter, String defaultViewId, Nullable`1 defaultViewType, String defaultViewFetchXml, String defaultViewLayoutXml, String[] guidValues, Boolean sortResults)

[2019-01-22 15:11:33.364] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   40 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: b6deba4f-7ae6-4c0c-aeb0-c6b466aa9e4c |ActivityId: b6deba4f-7ae6-4c0c-aeb0-c6b466aa9e4c | ExceptionConverter.ToSingleFaultOther  ilOffset = 0x30

>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #14FB4ECC: System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlReader.MoveToContent()

   at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)

   at System.Xml.Linq.XElement.Parse(String text, LoadOptions options)

   at Microsoft.Crm.ViewUtility.GetColumnsFromFetchXml(String fetchXml)

   at Microsoft.Crm.Core.Application.WebServices.LookupService.CreateLookupGrid(Int32 lookupType, String bindingColumns, String additionalParameters, String searchValue, String savedQueryTypeParameter, View defaultView, String[] values)

   at Microsoft.Crm.Core.Application.WebServices.LookupService.ResolveLookupItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String value, Int32 position, Boolean resolveEmailAddress, String savedQueryTypeParameter, View defaultView, String[] values, Boolean sortResults)

   at Microsoft.Crm.Core.Application.WebServices.LookupService.RetrieveItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String[] values, Int32[] positions, Boolean resolveEmailAddress, String savedQueryTypeParameter, String defaultViewId, Nullable`1 defaultViewType, String defaultViewFetchXml, String defaultViewLayoutXml, String[] guidValues, Boolean sortResults)

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    Check if you have customized this Quote Product subgrid. If you have some other organization (uncustomized), check if the issue is happening there to isolate if it is just this org or the complete installation.

    If it is working fine in other vanilla org, review the customization (mainly the view used in the subgrid) and then use that in yourorg.

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Hi Ravi

    It is not custom grid. more over the form is standard form not changed at all. I created another form for quote product and it had same error. however it works when i hit preview in desktop view.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    You are getting this error when its trying to get the list of columns to be displayed on the lookup view.

    >System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #14FB4ECC: System.Xml.XmlException: Root element is missing.

      at System.Xml.XmlTextReaderImpl.Throw(Exception e)

      at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

      at System.Xml.XmlReader.MoveToContent()

      at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)

      at System.Xml.Linq.XElement.Parse(String text, LoadOptions options)

      at Microsoft.Crm.ViewUtility.GetColumnsFromFetchXml(String fetchXml)

    The error message seems to suggest that its not recognising the Fetch XML. It could happen for a few reasons. I would first check if you can open the lookup view and try and add a column to it and publish the entity and then try and see if the error goes away?

    Hope this helps.

  • Community Member Profile Picture
    Community Member on at

    Hi

    it is product search field and there is no view associated with it. it has been working with the same view in the 8.0 version. only 8.2.3 version has this issue. I have tested adding columns to the quick lookup view and no change with the error. any other idea?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans